Mpho Nhlapo
Accounts & Advisory Head
Accounts & Advisory TeamMpho has over a 12-years career experience in Accounts Management and Advisory services for a vast number of clients she has engaged with through the business.
Her responsibilities entail developing strong relationships with customers, connecting with key business executives and stakeholders including preparing sales reports.
She also ensures client queries are answered including identifying new business opportunities among existing customers.
In her role, she also liaises with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.
Professional Details
13
Years Experience
4
Years at Synergy
Accountability
Client Accounts & Portfolio Manager
Specialisations
Skills & Responsibilities
- Account Management & Key Account Management
- Communicating, presenting and influencing key stakeholders at all levels including C-level
- CRM software (SAGE, Zoho CRM, SAP) & MS Office Suite
- Delivering client-focused solutions to customer needs
- Managing multiple account management projects simultaneously
- Listening, negotiation and presentation abilities
- Strong verbal and written communication skills
Accounts & Advisory Team Colleagues
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