Thapelo Ceasar Pooe
Training & System Support Analyst
System Support & Training SpecialistsThapelo has over a 12-year career experience in System Support Services across various solutions, having worked in various verticals in the public and private sectors and is an expert in databases, development of customer workshop programs to understand their business process requirements, as well as his abilities to advise customers on industry best practices in the area of expertise.
He is further able to configure the customer requirements in respective solutions.
He is an integral part of a team accountable for the project's vision and success.
He monitors and controls the implementation of the solutions & support services to customers.
Professional Details
12
Years Experience
3
Years at Synergy
Accountability
Client Relations Partner
Specialisations
Skills & Responsibilities
- Development of requirements and specifications for customer solutions
- Interfaces with production and development support teams
- Production Support On-Call Process and documentation management
- Incident and issue recording, tracking, and resolution
- Feedback to Training Teams and PM on project management processes
- Orientation of new team members
- Knowledge sharing presentations and training
- Time-tracking and SLC development activities
System Support & Training Specialists Colleagues
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