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BREAKDOWNS & INCIDENTS

Helpdesk Ticketing System: Categorize & Prioritize Tickets Automatically

Ticket can be raised by end user or by helpdesk user itself. The helpdesk ticketing system automatically assigns ticket based on the type, location or asset selected & manager can also assign ticket to the available assignees. Technicians can record the repair done, cost incurred and spare consumed with the help of system.

Avoid Incident by Centralizing Helpdesk Information

Filter Tickets

This system enables you to filter tickets based on assignee, user group, priority dates, status of ticket.

Receive Happy Code

When work is done a happy code (OTP) is sent to the ticket reporter. This happy code is essential for closing tickets.

Better Information

For better understanding of ticket links can be attached such as images, files or videos.

INCIDENT MANAGEMENT PROCESS

Track Every Ticket & Grow Your Productivity

Helpdesk ticketing system ensures that no tickets are left unsolved. With an automated helpdesk ticketing system, you can easily categorize and prioritize tickets & when you group them correctly you can close them in no time.

Check-in & check-out
Ticket reminder & escalations
Receive ticket notifications
Tickets history

INCIDENT MANAGEMENT SOFTWARE

Resolve Every Ticket Quickly and Efficiently

Incident management process is a process for resolving incidents & quick actions are taken in this procedure. When an organization uses automated incident management software, it leads to preventing incidents & increasing customer experience.

  • Tracking of technicians and ticket assignees can result in faster & better coordination.
  • Reminder and escalation based on ticket priorities & SLAs.
  • Users notified whenever tickets are assigned, updated or closed.

Switch from Excels and Spreadsheets to a Cloud-Based Asset Management Software

Explore our other features

Asset Tracking
Asset tracking software tracks & monitors all the crucial assets & their performance. It helps in keeping track of assets & optimizes asset performance as well.
Inventory Management
For asset maintenance, maintenance team needs spare parts & for this purchase order is created & order is received.
Audits & Physical Verifications
Asset verification is crucial for the asset auditing process. Moreover, the condition of each asset is also checked and tracked in the asset audit procedure.
Preventive Maintenance
Keep assets maintained & perform asset maintenance before breakdown occurs. With preventive maintenance, you can optimize asset performance as well.
Breakdowns & Incidents
Every incident is recorded, and the incident management team tries to resolve the incident quickly so that damage control can be done as quickly as possible.
Utility Tracking
Utility tracking can be helpful in minimizing utility bills. As utility tracking alert you on daily basis about utility consumption.
Assets & Items Requisitions
In a huge organization, item requisition is important because it decreases the chances of fraudulent activities and makes operations organized.
Purchase Orders & Receiving
For asset maintenance, maintenance team needs spare parts & for this purchase order is created & order is received.
Mobile Apps
Keep track of assets, schedule maintenance, make changes in operation with your mobile when you are away from your office!
Security
Asset Infinity is hosted on Microsoft Azure and has enterprise grade security built-in.
Support
We understand the value of our clients, that is why we believe in going extra mile for customers and provide support 24*7.
Integrations
Our software is developed in a way so that integration can be done easily. We know an organization uses several applications and data collected from these applications is used to increase efficiency.

Simplify assets & equipment tracking and maintenance with Asset Infinity

From small teams to large enterprise teams have found our asset management solution extremely useful for asset tracking, maintenance and streamlining their entire asset life cycle.

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+27 10 007 5980

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