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ASSET TRACKING SUPPORT

Reach Out to Us Anytime by E-mail or Phone

Asset Infinity does not only provide the best asset tracking software but also provides top quality service & support to our customers. Our clients can share their problems and we are available for them all-day all-time to resolve their issues.

Stuck Somewhere? Don’t Worry!

Knowledge Base

Knowledge Base has lots of issues and solutions mentioned that might include your problem as well.

Assistance Videos

Tailored guided training session videos for our clients. When you do not get your solution in the knowledge base then this step is taken.

Upgrades & Patches

When the problem is faced by multiple users on a big scale. We launch an update or patch that eliminates the problem.

TICKETING SUPPORT

Resolving Tickets as Per SLA & Priority-basis

Service level agreement & priority are followed for each enterprise ticket. The escalation is followed in case of any SLA commitment breaches or if the ticket consumes more time.
Knowledge Base
Training Videos
E-mail Based Support
SLA Timelines

HELPDESK SUPPORT

Asset Infinity Helpdesk Available 24*7 for Your Support

Apart from day to day assistance including resolving tickets and service requests. We do premium support activities as well such as configuration changes post implementation, re-training users, integration support, bulk import/export data, providing training on new features.

  • Our support team can be reached via email or phone 24x7.
  • We have a knowledge base and a support tool to manage all phone and email based tickets.
  • We believe in providing quality support to our clientele.

Switch from Excels and Spreadsheets to a Cloud-Based Asset Management Software

Explore our other features

Asset Tracking
Asset tracking software tracks & monitors all the crucial assets & their performance. It helps in keeping track of assets & optimizes asset performance as well.
Inventory Management
For asset maintenance, maintenance team needs spare parts & for this purchase order is created & order is received.
Audits & Physical Verifications
Asset verification is crucial for the asset auditing process. Moreover, the condition of each asset is also checked and tracked in the asset audit procedure.
Preventive Maintenance
Keep assets maintained & perform asset maintenance before breakdown occurs. With preventive maintenance, you can optimize asset performance as well.
Breakdowns & Incidents
Every incident is recorded, and the incident management team tries to resolve the incident quickly so that damage control can be done as quickly as possible.
Utility Tracking
Utility tracking can be helpful in minimizing utility bills. As utility tracking alert you on daily basis about utility consumption.
Assets & Items Requisitions
In a huge organization, item requisition is important because it decreases the chances of fraudulent activities and makes operations organized.
Purchase Orders & Receiving
For asset maintenance, maintenance team needs spare parts & for this purchase order is created & order is received.
Mobile Apps
Keep track of assets, schedule maintenance, make changes in operation with your mobile when you are away from your office!
Security
Asset Infinity is hosted on Microsoft Azure and has enterprise grade security built-in.
Support
We understand the value of our clients, that is why we believe in going extra mile for customers and provide support 24*7.
Integrations
Our software is developed in a way so that integration can be done easily. We know an organization uses several applications and data collected from these applications is used to increase efficiency.

Simplify assets & equipment tracking and maintenance with Asset Infinity

From small teams to large enterprise teams have found our asset management solution extremely useful for asset tracking, maintenance and streamlining their entire asset life cycle.

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What can we help you overcome?

We help companies stay ahead in a rapidly changing world.

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Strong business strategy to grow your business and assets to ensure compliance.

[email protected]

+27 64 524 8833

+27 10 007 5980

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We’d love to learn more about you and your business so we can help you stay ahead. Please get in touch with one of our Project Consultants.

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⚠️ Scammer Alert ⚠️

We’ve been alerted to fraudulent job offers being circulated via WhatsApp, Telegram, and email by individuals falsely claiming to represent  Synergy Evolution.

These offers typically involve part-time online jobs, including watching YouTube videos for payment, and may ask for personal information.

Please be aware:

  • Synergy does not offer such jobs.
  • We never request personal information or payment for job applications in this manner.
  • All legitimate job openings are posted exclusively on our official website and through verified channels.

If you’ve received any suspicious messages:

  1. Do not engage or provide any personal details.
  2. Block and report the sender through the respective platform.
  3. Contact us directly if you have any questions or concerns regarding job offers.

Your security is our top priority. Thank you for your vigilance and for being a valued member of our community.

Synergy Evolution Team

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